Refund policy

On this page: When a refund is eligible When we do not issue refunds How to request a refund Account termination Refund processing Updates to this policy

When a refund is eligible

All customers are covered under the 30-day money-back refund policy on these conditions:

• The request is within 30 days from the date of the transaction
• Features are not delivered as per your purchased plan listed on the pricing page, and er4u does not deliver them upon your request
• There is an operational or technical difficulty that er4u is unable to resolve upon your request
• Software customization has not been undertaken and development hasn't started
• An initial customization was promised over written communication with a TAT and was not delivered
• Upon exploring the product as a trial with minimal support, you found it not up to the mark per your expectations

When we do not issue refunds

• ISP (internet service provider) issues preventing the software from running properly — some ad and blank-screen issues have been reported on BSNL modems and routers
• A handmade or other software invoice has wrong calculations and does not match er4u
• You changed your mind without reason, or have switched (or plan to switch) to other software
• You raised a customization request that we accepted or developed
• Your hardware does not meet the software requirements
• You don't have the manpower or time to implement our products at your site
• Your purchase is older than 30 days
• Requests for anything extra that is not in our deliverables or terms of service

While planning refunds we check the soundness and validity of the case, applying the conditions above. If they are satisfied, a refund may apply.

How to request a refund

All refund requests must be initiated by email to sales@er4u.in within the refund period, with a subject and a reason that is acceptable and within approval limits per the conditions above.

Account termination

The buyer understands that access to support, software access, and documentation terminates when the refund is processed.

Refund processing

Refunds are processed by the same payment processor you used to subscribe, and are issued up to 7 business days after acceptance. The actual date of receiving the refund depends on the payment processor and payment method.

Updates to this policy

This refund policy can be updated at any time, without prior notice, applicable immediately and retroactively for all subscriptions and subscribers. It is an integral part of our Terms of Use and its acceptance is mandatory for all users.

Questions about this policy? Contact us at sales@er4u.in or via the contact page. See also: Privacy policy · Terms & conditions · Refund policy.